At UF9, your privacy is not merely a legal obligation — it is a core value we uphold. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data when you use our platform. We want you to play with peace of mind, free from concerns about the security of your personal information.
Six core principles that underpin our approach to player personal data protection
All data transmitted between your device and uf9 servers is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is never stored in plain text.
You have the right to access, correct, or request the deletion of your personal data at any time. UF9 provides a straightforward and transparent process for managing your own data without bureaucratic hassle.
Uf9 has never and will never sell your personal data to advertisers or third parties for marketing purposes. Your data is used solely to improve your gaming experience on our platform.
Your data is stored in Tier-3 certified data centres with strict physical and digital access controls. Only authorised personnel may access player personal data, and all access is logged and monitored.
You can control the types of marketing communications you receive from UF9. Unsubscribe from any promotional notifications easily through your account settings without needing to contact customer support.
Uf9 is fully compliant with applicable personal data protection regulations. Our privacy policy is reviewed regularly to ensure it remains aligned with the latest legal developments.
Important Note: This Privacy Policy applies to all users of the UF9 platform, including the uf9.pro website and related mobile applications. By using our platform, you agree to the data collection and usage practices described in this document. Please read carefully before registering an account.
Uf9 collects various types of information to ensure our services operate smoothly, securely, and in compliance with regulatory requirements. The information we collect falls into three main categories:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number, identity document images | Identity verification (KYC), anti-money laundering compliance |
| Contact Information | Email address, phone number, residential address | Account communications, transaction verification, security notifications |
| Financial Information | Bank account number, bank name, deposit and withdrawal transaction records | Payment processing, source of funds verification, financial audits |
| Technical Data | IP address, device type, web browser, operating system, session logs | Account security, fraud detection, platform improvement |
| Behavioural Data | Game records, game preferences, betting history, session duration | Experience personalisation, responsible gambling monitoring |
Passive Data Collection: Some data is collected automatically when you use our platform, including cookie data, access logs, and device information. You can manage cookie settings through your web browser, although this may affect certain platform functions.
Uf9 uses the personal data collected for the following purposes, all grounded in legitimate service requirements or applicable legal obligations:
Uf9 will not use your data for any purpose other than those stated above without first obtaining your explicit consent. Each data use purpose has a valid legal basis and is documented in our internal data processing records.
Uf9 does not sell, rent, or disclose your personal data to third parties for their own independent marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to operate:
Data Protection Agreements: All third parties receiving personal data of uf9 players are subject to strict data processing agreements. They are only permitted to use that data for the specific agreed purposes and must comply with security standards equivalent to uf9's own practices.
The security of your personal data is UF9's absolute priority. We continually invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, data breaches, or misuse.
While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection under all circumstances. In the event of a data breach affecting your personal information, we will notify you within the timeframe required by applicable law.
Uf9 only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Once the retention period expires, your data will be securely deleted or permanently anonymised.
Uf9 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the UF9 platform. For more information on managing cookies, refer to your web browser's help guide.
As a data subject, you have important rights regarding your personal data held by uf9. We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.
If your data is inaccurate or incomplete, you have the right to request immediate correction through your account settings or our support team.
You may request the deletion of your personal data, subject to mandatory financial record-keeping obligations that cannot be waived.
You have the right to object to the processing of your data for direct marketing purposes at any time, and your request will be honoured immediately.
You may request your personal data in a machine-readable format for transfer to another service provider of your choice.
In certain circumstances, you may request that we restrict the processing of your data while an issue or dispute is being resolved.
How to Submit a Request: To exercise any of the above rights, contact our privacy team by email at [email protected] or via live chat within the platform. We may need to verify your identity before processing your request to ensure the security of your data.
The uf9 platform is exclusively for individuals aged 18 years and above only. We do not intentionally collect or process personal data from minors.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. If you are a parent or guardian and find that your child has registered on our platform, please contact our support team immediately and we will address the issue with full priority.
In the course of platform operations, your personal data may be transferred to, stored in, or processed in countries other than Malaysia where our servers or operational partners are located. In all such cases, UF9 ensures that such data transfers are protected by adequate safeguards including:
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex data rights requests, processing may take up to 30 business days. We will keep you informed of your request's progress throughout the process.
Uf9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:
Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account before they take effect by contacting our support team. We recommend reviewing this document periodically to stay informed about how we protect your privacy.
Previous Versions: If you require a copy of an earlier version of our Privacy Policy for any specific purpose, please contact our support team and we will do our best to provide that record to the extent possible.